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FAQ's

Renting, buying and deposits — explained

How rents, deposits, holding deposits and safe payments work on rentflow.london. Still have questions? Contact us — we are happy to help.

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The rent shown on each listing is the monthly amount for the property. Where bills are included this is stated in the listing details, together with the deposit, minimum tenancy and any other conditions set by the landlord.

Deposits for assured shorthold tenancies must by law be protected with a government-approved scheme. We hold the deposit safely for the whole tenancy and return it at the end, unless there are agreed deductions for damage or unpaid rent.

A holding deposit (capped at one week rent) reserves the property while references and the tenancy agreement are completed. It is credited towards your first rent payment, or refunded if the landlord withdraws — it can only be retained in limited circumstances set by the Tenant Fees Act.

Every prospective tenant goes through identity verification and referencing: right to rent, credit and affordability checks, and previous landlord references where applicable. The agent managing the listing guides both sides through each step.

When you reserve a property for sale, your payment is held in a protected escrow balance on your account rather than released to the seller. Funds are only transferred when the sale completes, so your money is never at risk during the process.

No. All applicable amounts — rent, deposit, holding deposit and any service fees — are shown on the listing before you commit. We never add surprise administration fees at a later stage.
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